Privacy and Cookies Policy

Privacy and Cookies Policy

1          Introduction

1.1          We are committed to safeguarding the privacy of our website visitors and in this policy we explain how we will treat your personal information.

1.2          We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1.3          More detailed information with regard to Adelard Data Protection Policy can be obtained from the Data Protection Officer (02078325850 or

2          Collecting personal information

2.1          We may collect, store and use the following kinds of personal information:

2.1.1         Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

2.1.2         Information that you provide to us when registering with our website (including your email address, organisation name, organisation address, contact name, position, telephone number);

2.1.3         Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

2.1.4         Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

2.1.5         Information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication);

2.1.6         Any other personal information that you choose to send to us.

2.2          Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3          Using personal information

3.1          Personal information submitted to us will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2          Personal Information and its management falls into two a number of areas:

3.2.1         Held legally (Adelard Staff details to enable pay and allowances and HMRC legally required data).

3.2.2         Held legally to enable us to complete our contract with customers.

3.3          We may use your personal information to:

3.3.1         Administer our website and business;

3.3.2         Personalise our website for you;

3.3.3         Enable your use of the services available on our website;

3.3.4         Send you non-marketing commercial communications;

3.3.5         Send you email notifications that you have specifically requested;

3.3.6         Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

3.3.7         Send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

3.3.8         Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

3.3.9         Deal with enquiries and complaints made by or about you relating to our website;

3.3.10     Keep our website secure and prevent fraud;

3.3.11     Verify compliance with the terms and conditions governing the use of our website;

3.4          If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.5          Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

3.6          We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

4          Disclosing personal information

4.1          In accordance with Adelard’s Data Protection Policy (PR/38/300/7) we may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2          We may disclose your personal information to any member of our company (including any subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3          We may disclose your personal information:

4.3.1         To the extent that we are required to do so by law;

4.3.2         In connection with any ongoing or prospective legal proceedings;

4.3.3         In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

4.3.4         To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

4.3.5         To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information. In such circumstances you would be advised accordingly.

4.4          Except as provided in this policy, we will not provide your personal information to third parties.

5          International data transfers

5.1          Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy. We will seek your agreement to transfer any of your data outside of the United Kingdom and the European Union.

5.2          Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

6          Retaining personal information

6.1          This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2          Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3          Without prejudice to Section 6.2, we will usually delete personal data falling within the categories set out below as soon as reasonably practicable or within one year of collection at the latest:

Organisation Name:
Organisation Address:
Contact Name:
Contact Email Address:
Contact Telephone Number:

6.4          Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:

6.4.1         To the extent that we are required to do so by law;

6.4.2         If we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

6.4.3         In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7          Security of personal information

7.1          We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2          We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.3          All electronic financial transactions entered into through our website will be protected by encryption technology.

7.4          You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.5          You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8          Amendments

8.1          We may update this policy from time to time by publishing a new version on our website.

8.2          You should check this page occasionally to ensure you are happy with any changes to this policy.

8.3          We may notify you of changes to this policy by a notice on this website.

9          Your rights

9.1      You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

9.1.1         We may withhold personal information that you request to the extent permitted by law.

9.1.2         You may instruct us at any time not to process your personal information for marketing purposes.

9.1.3         In practice, you will either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10      Third party websites

10.1     Our website includes hyperlinks to, and details of, third party websites.

10.2     We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11      Updating information

11.1      Please let us know if the personal information that we hold about you needs to be corrected or updated.

12      About cookies

12.1      A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.2      Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.3      Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.4      Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

13      Our cookies

13.1      We use both session and persistent cookies on our website.

13.2      The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

13.2.1     We use _gat and _ga cookies on our website to recognise a computer when a user visits the website / track users as they navigate the website / improve the website’s usability / analyse the use of the website / administer the website / prevent fraud and improve the security of the website / personalise the website for each user;

13.2.2     We use PHPSESSID cookie to determine if the viewer is also logged in as an administrator, or whether they are only logged in as a user

14      Analytics cookies

14.1      We use Google Analytics to analyse the use of our website.

14.2      Our analytics service provider generates statistical and other information about website use by means of cookies.

14.3      The analytics cookies used by our website have the following names: _ga, _gat

14.4      The information generated relating to our website is used to create reports about the use of our website.

14.5      Our analytics service provider’s privacy policy is available at:

15      Third party cookies

15.1      Our website does not use third party cookies.

16      Blocking cookies

16.1      Most browsers allow you to refuse to accept cookies; for example:

16.1.1     In Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

16.1.2     In Firefox (version 39) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

16.1.3     In Chrome (version 44), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

16.2      Blocking all cookies will have a negative impact upon the usability of many websites.

16.3      If you block cookies, you will not be able to use all the features on our website.

17      Deleting cookies

17.1      You can delete cookies already stored on your computer; for example:

17.1.1     In Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at;

17.1.2     In Firefox (version 39), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

17.1.3     In Chrome (version 44), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

17.2 Deleting cookies will have a negative impact on the usability of many websites.

18      Cookie preferences

18.1      18.1 You can manage your preferences relating to the use of cookies on our website by visiting the link on the home page.

19      Data protection registration

19.1      We are registered as a data controller with the UK Information Commissioner’s Office.

19.2      Our data protection, ICO, registration number is ZA001325.

20      Our details

20.1      This website is owned and operated by Adelard LLP.

20.2      We are registered in England and Wales under registration number OC 304551, and our registered office is at 5th Floor, Ashford Commercial Quarter, Dover Place, Ashford, Kent TN231FB. Our VAT no. is GB454 4898 08.

20.3      Our principal place of business is: 24 Waterside, 44-48 Wharf Road, London N1 7UX

20.4      You can contact us by writing to the business address given above, by email to or by telephone on +44 20 7832 5850.